We have been involved in all the pilots around pharmacists that have been available so far but it wasn’t until we contracted with Core Prescribing Solutions that we were able to have a service that was responsive to our needs, reliable and of high quality. This has allowed us to reorganise our workload and left-shift work away from GPs.
They understand the requirements that are placed on them within the PCN DES and are always flexible in their response to practice, PCN and NHSE requirements.
Their support and commitment during the Covid-19 pandemic has been outstanding and we are looking forward to developing our partnership as our Primary Care Network has now adopted working with Core Prescribing Solutions.
We have seen a significant release of time for clinical staff to re-direct towards other clinical activities as a result of our work with Core Prescribing Solutions.
Very understanding of each practice needs and being flexible. Has become a part of our team and developed a good working relationship with both clinical and non-clinical staff. Has taken pressure of GP’s helping them to carry on with their clinical work. Any medication related queries are dealt with promptly and any urgent changes/queries requested from patients or clinicians are obliged.
I feel the service provided by the pharmacists has been exceptional. Significantly reduced GP burden regarding medication tasks, reviews and queries. Streamlined repeat prescription process and helped drive change towards electronic prescribing. Provided advice to GP’s regarding medication. Excellent teamwork ethic and support provided to the medicines team. I am currently working on several projects, however, would struggle to have the time to do this during the working day if pharmacy team were not involved.
It has reduced on average 1.5 hr of my admin prescription time daily. Our admin staff find the pharmacist very approachable.”
“Introduction of pharmacist has reduced our workload significantly. Especially dealing with acute prescriptions, MHRA alerts, drug monitoring, medication reconciliation etc. Saving lot for time GP’s and we are able to focus on other important things now.
Working with the pharmacists has been extremely useful for a number of reasons. First of all, to have daily instant access with an expert in medicines and formations has been invaluable when needing to know if medicines can be crushed and when needing alternatives suggesting due to stock issues.
The pharmacists have been a useful link to pharmacies along with the meds team. The pharmacists are self-sufficient with lots of medication related queries to do with stock issues and will often offer safe alternatives without involving the GP.
The pharmacists are extremely valuable members of the team, I feel we are very lucky to have them and the number of daily medication related tasks has gone from between 10 and 20 to just the odd one per day since they joined the team. I would say with the introduction of pharmacists I was much more frequently able to leave work on time which had a huge impact on work life balance.
The pharmacists have been such a fantastic addition to the team. Both staff and patients have appreciated how efficiently they work, and the workload has shifted from the GP’s which gives us time to focus on other work. They are very friendly and are always helpful if you have a medicines query. They are a very valued member of the team.
Very helpful and hardworking have taken a lot of work away from GP’s. Integrated into meds team and support them and us, excellent team feel.
The net balance is definitely to have reduced the work, most of any extra generated work has been good safety related work that had been missed. Our pharmacists are great.”
Massively reduced workload and improved patient safety as well. Excellent integration into meds team and diverted work from doctors.
The service has provided a portal to an “expert” regarding medication queries. These enquiries would have previously been dealt with by GP’s and ANP’s, so it has freed up clinical time. All fits with the ethos that you get the best person for the job.
Any medication queries via triage can be directed to the pharmacists, who then contact the patient and discuss.
Patients discharge information re medication referred to pharmacist to update new medication, remove not required medication and advise patient appropriately. This is very helpful as patients are not always sure on the advice given re medication, and which not to take on discharge, so improving the safety of medication.
Having a dedicated pharmacy service within the practice helps massively when trying to support our care home and house bound patients with their complex medical needs. The pharmacy team are always on hand and provide adequate and appropriate advice in a timely manner. They have made switching patients medications from tablet to liquid alternatives a lot easier and quicker.
The service that you and the team are providing is excellent. It’s great to know that any queries I have can be left with you to be dealt with efficiently. It really does make my job easier.
The pharmacists reply quickly and often offer appropriate advice. Whenever I have contacted pharmacists for advice, I have an almost immediate reply and always helpful to address my question. Friendly, efficient, and informative.
On many occasions I have approached the pharmacist with queries such as which bloods tests are required for medication monitoring. I always received a prompt reply which was very helpful especially in busy drop-in clinics. Approachable & friendly staff providing a professional service.
The team have worked closely with our clinicians and helped to train and upskill our non-clinicians. The team report productivity on a monthly basis, update on progress plans at weekly meetings and provide comprehensive project planning documentation. We have been able to redeploy the GP time saved by extending GP appointment times.
Core Prescribing Solutions improved the quality of our pharmacist and medication service to our patients and our response times. It diverted a considerable medication workload away from clinicians enabling them to concentrate on clinical priorities and improving their working lives.
We have been working with Core Prescribing Solutions Ltd since December 2019, it was soon apparent to all of our team that both ourselves and our patients were going to benefit from a fantastic, personable team. Turn-around time for responding to tasks and medication reviews were improved and our dedicated Medicines Team have also benefited from their support in all areas of prescribing. Highly recommended team of skilled Clinical Pharmacists.
Excellent, efficient, cohesive team that will listen to what you want and then build your tailored solutions.
There was excellent consultation with us and a real desire to understand how we worked as an organisation. The Core Prescribing Solutions team attend weekly meetings with the medicines management team to discuss performance and all matters and respond promptly to requests and queries.
The Pharmacist we have working at our Practice is punctual, polite, pleasant and hardworking and our patients seem to like him.
Has made a huge difference to my role and has had a massive impact in turnaround times for patient’s. Particularly complex patients and queries. The pharmacists are very approachable and communicate very well with me. They have massively impacted our workload ie. not having tasks bounced backwards and forwards as the case before – some occasions we used to be calling patients maybe two or three times to get the query sorted, now it’s all dealt with super efficiently by our pharmacists.
They have been a great help in reducing the tasks sent to GP’s. The pharmacists communicate well within the team and help us with any queries we have.
The pharmacists have worked in an agile way to meet the demands of the service. Tasks to GP’s have reduced significantly and only patients who require the clinical input of a GP are presented to for review. The pharmacists offer an efficient, professional, and friendly service for patients and the practice. They offer good clinical support for the medicines team and clinicians.
I work as part of the Admin Team, the Pharmacist has helped our work load a lot and the clinicians are able to focus on other areas of their work load. In my opinion he has been a great asset to the team.
Good knowledge of medicines and explained my treatments properly.
Felt I could discuss things which I would not be able to with my GP.
Took time to listen about my medicine concerns, I felt confident these will be addressed.
Good to have working as part of the pharmacy team.
Very happy with service provided by Core Prescribing Solutions, clear communication and very good showcase of how a remote pharmacy service should work.
Core Prescribing Solutions have integrated well into our team and we are instantly seeing the benefits of them working with us.
The GP’s are complimenting the service and saying they can feel it has taken the pressure away allowing them time to focus on other areas.”
The service is flexible, and the management team understand the need for a bespoke package for the individual surgery
The Clinical Pharmacist and the team at Core Prescribing Solutions offer a great service. They work hard to make sure that the practice receives an outstanding service and the communication is excellent. We have been pleasantly surprised at how well the remote service works alongside of our practices needs and requirements
The Pharmacist has made a huge difference to our workload. highly recommend.
The Clinical Pharmacist has reduced the admin burden at the end of the day in reducing the number or scripts that need signing.
Before Core Prescribing Solutions started I regularly had at least 50 medication related tasks every day which I struggled to deal with during the working day and often needed to spend a couple of hours extra in an evening and at the weekend. I no longer need to do this which has made a massive difference.
Core Prescribing have provided support in dealing with medication queries and requests which has significantly reduced the workload of the GPs.
Gave us an opportunity to consider what we were looking for and what could be offered.
Excellent communication and approachable in terms of practice needs.
Offers an opportunity to deliver skilled clinical pharmacy time.
Excellent service, definitely helps with a lot of pharmacy queries/ sorting repeat medications/medication reviews/ hospital discharge summaries.
The role of a pharmacist is so helpful and helps reduce the workload of the GPs and ANPs. The Clinical Pharmacist is efficient and has fitted in really well.
The organisation is very professional and supportive. The service is also not affected by sickness or annual leave. There is a broader knowledge than employing a single pharmacist due to the structure of the organisation.
Core Prescribing Solutions aspire to be responsive to the practices needs and keep good lines of communication open with weekly feedback meetings after setting up.
The service we have received so far is 5*. We are kept in the loop through regular meetings and all staff are very approachable.
Our Pharmacist completes prescriptions, annual reviews, SMR and lots more.
Lovely friendly team who work hard with the practice to provide a quality service.
I feel it is an excellent, well-run service which can help reduce and streamline any practice’s workload.
There has been a considerable reduction in the workload GP’s have, this has freed time up for them to work under less pressure and concentrate on practice matters for efficiently.
Core Prescribing provide a professional quality service, working for the benefit of the practice. Their team are friendly and approachable, building good relationships allowing the practice to obtain support and advice easily.
Weekly calls undertaken with the Practice Manager, very responsive to any queries raised
The pharmacists have been excellent, they have fit in well and absorbed the practice policies and procedures with ease.
Very adaptable and responsive
At The Surgery, we value the role of the Clinical pharmacist is Primary Care and appreciate how key their role is within the wider team, this enables the team to focus on the right areas
Excellent service and good communications, which are key
I would recommend Core Prescribing Solutions to PCN’s, GP Practices and federations as the service helps and allows the GPs to concentrate more on other tasks and spend more time with the patients.
The Clinical Pharmacist can minimize the GP’s workload considerably by dealing with the medication side of things for them.
Efficient and reliable service.
It is good that we have someone we can ask questions to/ ask for alternative prescriptions for items that are out of stock or where an alternative is needed so that we don’t need to disturb the GP
I feel that they are always very helpful.
I find that they are very helpful and always reply to any queries that we have.”
Excellent service from our pharmacist